01
Information We Collect
We collect certain information to provide and improve the Elevate experience.
Account Information
When you create an account or sign in, we may collect:
- Email address
- Authentication information
- Date of birth
Authentication methods supported:
- Email + OTP authentication
- Google Sign-In
Profile and Personalization Information
To personalize your experience, we may collect:
- Selected companion character
- Selected avatar
- Preferred workout activities
- Preferred rest days
- Preferred activity times
- Personal preferences used for recommendations
Activity and Progress Data
While using Elevate, we may collect:
- Daily activity logs
- Habit tracking data
- Mood tracking data
- Streak information
- Achievement progress and unlocked achievements
- Analytics and progress information
AI Feature Data
Elevate includes AI-powered features. When using AI-related functionality, users may provide information such as:
- Book findings
- Notes and summaries entered by users
This information may be processed using AI services to generate summaries and improve the user experience.
Support Information
When contacting support, we may collect:
- Issue type
- Subject or title
- Description provided by the user
- Optional images selected from the user's device
02
Device and Usage Information
We may collect limited technical information including:
- App open events
- App usage information
- IP address
- User agent information
- General diagnostic information
We do not intentionally collect:
- Device model
- Operating system details
- Precise location information
- Crash reports
03
Photos and Media Access
Elevate may request access to photos stored on your device when you choose to upload images, such as support attachments.
We do not access your camera automatically and only access photos that you explicitly select.
04
How We Use Information
We use collected information to:
- Create and manage user accounts
- Authenticate users
- Personalize the app experience
- Track habits and progress
- Generate streaks and achievements
- Send reminders and notifications
- Improve features and functionality
- Process AI-generated summaries
- Respond to support requests
- Maintain security and prevent misuse
05
Notifications
Elevate may send notifications for:
- Habit reminders
- Activity reminders
- Achievement updates
- Streak notifications
- General app-related updates
Users may disable notifications through device settings.
06
Subscription and Payment Information
Elevate offers premium subscription plans including monthly and annual subscriptions. Payments are processed through Google Play Billing services.
Elevate and NexGen Software Innovations LLP do not collect or store:
- Credit card numbers
- Debit card information
- Banking information
- Payment credentials
Payment processing and billing are managed by Google and are subject to Google's policies.
07
Third-Party Services
We may use trusted third-party services including:
- Google Sign-In — authentication
- OpenAI — AI-powered functionality
- Cloudinary — media storage
- Resend — email delivery services
- Google Play Billing — subscription management
- DigitalOcean — hosting infrastructure
These third-party providers may process information as required to perform their services.
08
Data Storage and Security
We use reasonable administrative, technical, and security measures to protect user information. Our systems may use:
- PostgreSQL databases
- Redis services
- Secure cloud infrastructure
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
09
Data Retention
We retain information only as long as necessary for:
- Providing services
- Legal obligations
- Security purposes
- Resolving disputes
Information may be deleted when accounts are removed unless retention is legally required.
10
Account Deletion
Users may delete their account from within the application. When an account is deleted:
- Personal account information may be removed
- Activity data may be deleted
- Certain records may be retained where required by law or for security purposes
11
Children's Privacy
Elevate is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate action to remove it.
12
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your information
- Update your information
- Request deletion of information
- Withdraw consent where applicable
Requests may be submitted using the contact information below.
13
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective immediately upon posting an updated version.
Users are encouraged to review this page periodically.
14
Contact Us
If you have questions regarding this Privacy Policy, contact us:
NexGen Software Innovations LLP
India
Email:
trivanta73@gmail.com
Thank you for using Elevate.